We understand that you may have a few questions! Please see below to help better understand our products and how to get your job done! If you don’t see your question below, please feel free to contact us!
Please see the “Terms and Conditions” Page.
We accept, Visa, MasterCard, American Express, Checks, Business Checks, Wire Transfers, and ACH (Bank to Bank Transfers). Please note, if you are mailing your check, the lead-time listed in the estimate does not begin until payment is received.
We ship anywhere in the USA via FedEx Ground or FedEx Freight. For International Shipments we typically use DHL. IndoTeak Design has exceptional shipping rates and always passes on these savings to our clients.
Our FSC Reclaimed Teak comes from buildings that are slated for demolition in Indonesia.
Our flooring is available in our Standard 7 Finishes. Each Job is a made to order job, so you can rest assured knowing that all the flooring you purchase will be color matched and consistent through out. If our 7 standard finishes are not what you are looking for. Please submit a sample of wood to be color matched and let our finish experts match your finish.
Its personal preference. If you like the look of “grey” decking, you can let it naturally age or you can use a penetrating oil.
Volatile Organic Compounds (VOC’s) are organic chemical compounds which evaporate quickly from finishes, adhesives, solvents, etc. often emitting toxic smelling odors. This has become a “Buzz-term” recently, as buildings have become better insulated, increasing our exposure to these compounds. Low VOC finishes, such as hard wax oil and waterbased polyurethanes, are the best options to reduce VOC’s indoors.
Standard and custom finishes are available.
“Patina” means the surface has been weathered by natural causes. “Wire Brushed” means it has been treated with a wire brush.
Both our solid and engineered flooring can be installed over radiant heat. The specifics of the installation are dictated by the type of radiant heating system you’re using. Give us a call to talk more about the best option for your project.
Solid floors are a full 3/4″ thick, and milled to the width you specify, at the longest lengths possible. Solid floors are best suited to installations where the floor is blind or face nailed into the subfloor, above grade. Engineered floors are either 9/16″ or 3/4″ thick overall, with a 3mm or 5 mm “wear layer” of wood, and are 2′ to 7′ in length. Engineered floors are perfect for installation over virtually any subfloor, whether concrete or conventional construction, and can also be installed below grade
Engineered floors are typically installed by floating (gluing the tongue & groove together), or by gluing the floor down to the subfloor using a polyurethane adhesive, which will allow the floor to move naturally. Solid flooring is typically nailed or stapled through the tongue, or nailed through the face on wider planks, into the subfloor below. Call us, and we can work with you to determine the best installation method for your project. Still have questions engineered and solid flooring?
Our Engineered Flooring Substrate and core are made up of Reclaimed Teak.
Engineered flooring is perfect for any dry below-grade (basement) application, or for areas where the floor needs to be floated, glued down to concrete, or placed over radiant heating systems. While solid woods can often be used in the same applications above grade, our engineered flooring is a more stable option, and it helps to increase the available yields from limited species.
Since our material comes shipped on Pallets, Most customers that do not have a forklift or shipping dock require a lift gate for delivery. Since this is not a standard shipping request, you must notify us at time of placing the order so that we may factor in the additional freight costs for a lift gate. For more information, send us an email and we will be more than happy to explain in detail.
Generally for our Flooring, Wall Paneling, Plywood and Siding, we ship FedEx Freight Economy. For smaller orders, we ship FedEx Ground. Please inquire more at time of placing order for other options.
Depending on the flooring and quantity, we usually bundle all flooring and then palletize it for shipping. For Smaller quantities of flooring, we would bundle and wrap in cardboard for FedEx Ground Shipping.
Square footage is calculated by multiplying the length in feet by the width in feet. You’ll usually want to add another 10% for cutting and installation waste.
All Tiles are suitable for floors, walls, and ceiling applications.
All tile lines are suitable for indoor and outdoor usage. Annual maintenance will be required to sustain colors and finish.
Our CINTA and Modern Classic Collection tiles that are resin Coated are perfectly suitable for Wet Environments either indoors or out. When using the Resin Coated tiles, we do recommend using an Epoxy Based Grout to assure that the material stays dry.
Tiles can be set with standard Polymer- Modified Thin-Set Mortars or General use Mastick. For any other applications, please contact us and we will be more than happy to assist you with choosing the correct product for setting the tile.
Use a Wet Tile Saw to cut either our CINTA Teak Tile Collection or Modern Classic Collection Tile. If a wet tile saw is not available, a standard sliding compound miter saw with a carbide tipped blade can be used to handle most installations. When drilling, all standard woodworking bits will work just fine.
For our tile lines, all Sanded, Non-Sanded, Epoxy or Cement Based Grouts work with our products.
SECTION 1 – TRANSACTIONAL INFORMATION
What do you do with my information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable):
With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
After you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or mailing us at: Indoteak Design 9040 Activity Road San Diego California United States 92126.
SECTION 3 – DISCLOSURE
Do you disclose my information?
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – 3dcart
Our store is hosted on 3dcart. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through 3dcart’s data storage, databases and the general 3dcart application. As such, your data is stored on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, 3dcart stores your credit card data. The store data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read 3dcart’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows 3dcart to store information about your session (referrer, landing page, etc).
_3dcart_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_3dcart_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Indoteak Design
[Re: Privacy Compliance Officer]
9040 Activity Road San Diego California United States 92126
SECTION 1 – ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Indoteak Design reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
SECTION 2 – CREDIT CARDS
We accept the following credit cards: Visa, MasterCard,and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of your order.
SECTION 3 – MONEY ORDERS, CASHIER’S CHECKS, COMPANY CHECKS & PERSONAL CHECKS
We accept money orders, cashier’s checks, personal checks, and company checks in United States currency only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
SECTION 4 – ORDER SHIPPING POLICY
Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Indoteak Design or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
SECTION 5 – OUT OF STOCK PRODUCTS
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
SECTION 6 – MULTIPLE PRODUCT ORDERS
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
SECTION 7 – TAXES
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
SECTION 8 – TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Indoteak Design shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Indoteak Design shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Indoteak Design shall immediately issue a credit to your credit card account in the amount of the incorrect price
SECTION 9 – LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Indoteak Design is not responsible for the operation of or content located on or through any such site.
SECTION 10 – COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Indoteak Design, Copyright © [year], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
SECTION 11 – OTHER CONDITIONS
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Indoteak Design signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
There are NO returns on any items or products. If you have any questions, please contact firstname.lastname@example.org